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Assistant Front Office Manager Washington DC

Assistant Front Office Manager

Full Time • Washington DC
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
Job Overview

Assistant Front Office Managers understand that the Front Office is a critical touch point in the hotel and leadership skills and a natural ability to foster relationships is a must. AFOMs are responsible for juggling competing priorities, including assisting the Front Office Manager with scheduling, reporting, and budgeting. They manage all aspects of the Front Office areas which may include, but not limited to guest registration, bell services, reservation assistance, telephone services and guest experience responsibilities to ensure guest satisfaction and maximize hotel profitability.  Fluid communication with other departments and superior service recovery are required to ensure both smooth operations and positive experiences for our guests.  

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations.  

Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
 
Essential Functions & Responsibilities

  1. Supervises daily front office functions to ensure courteous and professional guest service levels
  2. Resolve guest complaints in a satisfactory manner
  3. Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
  4. Assist in scheduling front office staff appropriate to forecasted business levels, when needed
  5. Follow up with front office staff on daily shift and individual duties
  6. Provide verbal instruction and guidance compliant with the company’s policies and standards
  7. Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
  8. Responsible for maintaining front office/lobby appearance while on duty
  9. Maintain proper collateral and supply inventory to support all appropriate front office activities
  10. Coordinate relocation of guests when necessary
  11. Maintain proper operation of all aspects of our Property Management System
  12. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
  13. Participate in scheduled departmental and administrative meetings as requested
  14. Play an active role in recruitment, interviews, onboarding and training
  15. Play an active role in your department's development and engagement
  16. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
  17. Be familiar with all safety and emergency procedures including OSHA requirements
  18. Attend relevant meetings
  19. Greet every guest with a smile and maintain eye contact
  20. Must be courteous and gracious, maintaining a professional demeanor at all times
  21. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working
  22. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Knowledge, Requirements and Skills

  1. Minimum 2 years of supervisory or management hotel experience in a luxury or boutique hotel required
  2. Highschool diploma or GED equivalent required
  3. College education preferred
  4. Proficiency with Opera Cloud PMS required
  5. Excellent reading, writing and oral proficiency in the English Language             
  6. Excellent organizational skills
  7. Excellent attention to detail
  8. Ability to multitask
  9. Excellent communication skills
  10. Able to handle a large volume of guest interactions in an efficient and courteous manner;
  11. Proficient in Microsoft Office, Internet
  12. Work well under pressure, requires being a team player
Working Conditions/Environment

1.     The noise level in the work environment is usually moderate
2.     The person having this responsibility may have to lift up to 50lbs on a daily basis
3.     The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
4.     The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
Compensation: $57,000.00 - $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Our Brand Offers:

Competitive Compensation
Employer Subsidized Medical, Dental and Vision Insurance
401(k) Plan with Employer Match
Life Insurance
Short-Term and Long Term Disability
Tuition Reimbursement
Discounts at all our Hotels and F&B Outlets
New Employee Referral Fees & many more exciting top secret employee perks!